We are currently experiencing an issue impacting customer transaction processing. Since this morning, users have been unable to successfully complete, void, or refund transactions.
Attempts to perform these operations are failing in the 3rd party portal with the following error message:
"The operation could not be executed because there was not enough balance on the account."
We are actively working to determine the root cause, which may reside within the 3rd party supplier or Worldline platforms. A high-priority ticket has been opened with our suppliers.
We apologise for the inconvenience and will provide the next update as soon as new information is available our internal investigation progresses.